With more than 20 years in the pharmaceutical industry, Mara successfully led teams in designing and launching patient-focused initiatives and organizational change interventions that contributed to improved customer engagement, and provider and patient satisfaction. Mara has worked within Novartis and Genentech brand, managed care, customer solutions, and training functions. During those engagements, Mara created and led the implementation of account management, sales, and field-based learning platforms with competency-based curricula improving the effectiveness of field-based leaders and teams.
BioPharma & Healthcare Career:
Genentech: Managed Care and Customer Operations Program Development and Training
As an Advisor with JM DREW, Mara has established herself as a trusted brand partner and cross-functional collaborator in designing, launching, and delivering customer-facing programs and learning platforms.
Education:
San Francisco State University, Bachelor of Arts
Golden Gate University, Master of Arts
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