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Bio NC:  Research Triangle Park, NC

Meet the JM DREW Team

We offer decades of experience as leaders and operators in market access, product distribution, and patient support programs.

JM DREW is a collection of dedicated and hard-working professionals with diverse skill sets and a real appreciation for each other’s strengths.

We take pride in our long-term partnerships and in being seen as an extension of our clients’ teams. We share accountability and responsibility with our clients as much as we share ideas.

Advisors & Collaborators

Jim Drew

Founder
& Managing Member
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Jim Drew

Founder
& Managing Member

For more than 20 years, Jim has worked at the forefront of the pharmaceutical and biotech industry to drive innovation in patient access and product distribution. Jim’s teams successfully supported over 200,000 patients annually through insurance investigation, financial assistance, and free medication offerings.

BioPharma Background:
Eli Lilly & Company: Managed Markets & Global Marketing
Priority Healthcare Corporation: Specialty Pharmacy & Business Development
Express Scripts: Account Management & Pharmacy and HUB Services
Genentech: Program Strategy & Vendor Management
Gilead Sciences: Patient Support & Specialty Pharmacy Operations

As Lead Advisor and Managing Member with JM DREW, Jim and his team support manufacturers of all sizes to extend their commercial capabilities. Focusing on excellence in execution, the team integrates seamlessly into existing operations to set up and oversee cross-functional projects and key deliverables.

Education:
Indiana University, Bachelor of Arts
Butler University, Master of Business Administration

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Jhasmine Pe Benito

Patient Services, Vendor Management, SP Operations
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Jhasmine Pe Benito

Patient Services, Vendor Management, SP Operations

With more than 20 years of experience in the healthcare industry, Jhasmine has spearheaded the development, design, execution and management of patient support programs across all major service offerings: patient onboarding, access & reimbursement, affordability, and field support, ensuring access to products for both internal and outsourced PSS operations. As a biotech and pharma leader, Jhasmine has built balanced and diverse teams within Novartis, Gilead, and Genentech, where she stood up new operational centers of excellence, including operations for authorized generics, drove program strategy through products’ life cycles starting with launch to commercial sunset within segments of buy and bill, specialty, retail, site of care, including device and administrative patient support.

BioPharma Career:
Lash Group: Reimbursement
Genentech: Program Strategy and Field Operations & Information Management
Gilead Sciences: Patient Support Programs
Novartis: Patient & Specialty Services and Patient Assistance Foundation

Jhasmine has established herself as a trusted partner across life sciences, service delivery, and tech spaces in evaluating and advising on innovations and investments to drive how we meet the needs of patients today and in the future.

Education:
San Diego State University, Bachelor of Science
Loma Linda University, Master of Public Health

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Stephanie Contro

Patient Support Strategy & Operations
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Stephanie Contro

Patient Support Strategy & Operations

Stephanie Contro is a strategic, agile, results-oriented, and inspiring senior leader with almost 20 years of experience in the biopharmaceutical industry.  Stephanie has an extensive background in building and leading teams through the launch, ongoing management, and sunset of high-touch specialty therapies in patient access and support programs.  She has a wealth of knowledge and detailed experience in creating and operating outstanding access and reimbursement, affordability, and patient assistance programs that best serve patient/therapeutic area needs.

BioPharma Career:
Lash Group: HUB, PAP, Affordability, Specialty Pharmacy, Nursing, & Adherence Programs
Gilead Sciences: Patient Access Program Strategy & Operations
Jazz Pharmaceuticals: Patient Access Program Strategy & Operations

Stephanie is an established, valued, and respected strategic business partner for Market Access Marketing, Field Reimbursement, Channel & Distribution, Payer Field Teams, Brand Marketing, Sales, Finance, Legal, Compliance, Pharmacovigilance, and Corporate Training & Development.

Education:
University of California-Davis, Bachelor of Arts

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Lindsay Mayfield

Launch Readiness & Program Optimization
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Lindsay Mayfield

Launch Readiness & Program Optimization

Lindsay Mayfield is a management consulting professional with 13+ years of experience in the pharmaceutical industry. She has extensive experience in commercial strategy, operations, and patient support services and specializes in launch planning and program management. Lindsay has partnered with pharma clients of all sizes to enable launch readiness and optimize program operations by building programs that emphasize the importance of adaptability, growth and functional alignment.

BioPharma Career:
PwC: Healthcare Industries, Pharma and Life Sciences (Advisory practice)
Roche: Global Customer Experience Program

Lindsay’s focus areas include: launch planning, program design, program implementation, customer experience, process improvement, vendor management, communication strategy and operating models. Lindsay’s comprehensive business perspective and robust skill set position her as a natural fit to the JM Drew team and as a critical asset to client delivery.

Education:
Ithaca College Park School of Communications, Bachelor of Arts
Emory University, Master of Business Administration

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Gaurang Gandhi, PharmD, MHA, CSP

SP Operations & Account Management
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Gaurang Gandhi, PharmD, MHA, CSP

SP Operations & Account Management

Gaurang J. Gandhi, PharmD, MHA, CSP, is a managed care industry veteran and a co-founder of the National Association of Specialty Pharmacy (NASP). Gaurang has served on the boards of professional organizations and in senior leadership roles for top Fortune-managed care organizations. As a biopharma leader, Gaurang has more than 15 years of experience with PBM, Specialty Pharmacy, and Group Purchasing Organizations from Express Scripts, Centene, Wellcare, Prime/MagellanRx, and Premier Inc. He served as the Chief Pharmacy Officer for Accredo Specialty Pharmacy. Gaurang has also managed pharmacy and medical benefit spend in all lines of business, including Commercial, Medicare, and Medicaid, and served on the Pharmacy & Therapeutic, Therapeutic, and Value Assessment committees.

BioPharma Career:
Express Scripts, Accredo Health Group: Specialty Pharmacy Compliance & Clinical Operations
Centene: Specialty Pharmacy Payor Strategy
WellCare: Pharmacy Benefit Management Operations (CMS, Medicaid, Commercial)
National Association of Specialty Pharmacy (NASP): Board of Directors Member
Magellan Health: General Manager Specialty & Home Delivery Pharmacy Solutions

As a strategic partner with JM DREW, Gaurang brings his extensive experience within biopharma to advise on specialty pharmacy and hubs management, market access, REMS, customer experience excellence, and quality care.

Education & Licensing:
University of Arkansas, PharmD
State University of New York, Health Care Administration
NASP – Certified Specialty Pharmacist (CSP)

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Madison Miller

Contract Life Cycle Management
& Project Management
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Madison Miller

Contract Life Cycle Management
& Project Management

With a Bachelor of Science in Community Health Sciences (Public Health specialization), Madison is an advocate for improving access to healthcare and life-sustaining medications.  She provides clients support with strategic planning, contracting, project management, and specialty pharmacy operations support.

BioPharma Career:
JM DREW, LLC – supporting leading pharmaceutical clients and leading projects focused on specialty pharmacy account management, contract monitoring, invoice tracking, quarterly spend analytics, and patient assistance programs implementation and monitoring.

As a Senior Associate with JM DREW, Madison serves on project teams and supports a range of pharmacy and manufacturer programs. She has been instrumental in specialty pharmacy contract life cycle management, and active fee schedule tracking, as well as in the design of a solution that enabled a biotech manufacturer to manage and track field-based escalations related to specialty pharmacy and patient support offerings.

Education:
University of Nevada, Reno Bachelor of Science

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Mara Velez

Business Process
& Training
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Mara Velez

Business Process
& Training

With more than 20 years in the pharmaceutical industry, Mara successfully led teams in designing and launching patient-focused initiatives and organizational change interventions that contributed to improved customer engagement, and provider and patient satisfaction. Mara has worked within Novartis and Genentech brand, managed care, customer solutions, and training functions. During those engagements, Mara created and led the implementation of account management, sales, and field-based learning platforms with competency-based curricula improving the effectiveness of field-based leaders and teams.

BioPharma & Healthcare Career:
Genentech: Managed Care and Customer Operations Program Development and Training

As an Advisor with JM DREW, Mara has established herself as a trusted brand partner and cross-functional collaborator in designing, launching, and delivering customer-facing programs and learning platforms.

Education:
San Francisco State University, Bachelor of Arts
Golden Gate University, Master of Arts

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Ann Federwisch, CPA

Specialty Pharmacy Operations
& Program Monitoring
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Ann Federwisch, CPA

Specialty Pharmacy Operations
& Program Monitoring

With more than 25 years in finance, 15 in the healthcare industry, Ann is a health care finance leader with experience in the hospital environment where she achieved business objectives, improved operational performance, and increased profitability. Ann’s skills include strategic planning, short and long-term business planning, budgeting, forecasting, and financial analysis and reporting.

Healthcare Career:
Ascension St. Vincent: Long-range planning, financial analysis, and budgeting
Ascension St. Vincent Heart Center: Strategic planning, cost accounting, and budgeting
ImmuneWorks: Financial accounting and reporting.

As a Senior Advisor with JM DREW, Ann offers enhanced fee-for-service program monitoring, financial analysis, and compliance reporting. She supports pharma clients and program owners with monitoring program-related contractual commitments including monitoring proof of service, quality metrics, and invoice validation. Her work is done in close collaboration with the pharma and biotech legal, quality, and compliance teams responsible for overseeing product distribution and patient services contracts and vendors.

Education:
Indiana University, Kelley School of Business Bachelor of Science
Northwestern University, Kellogg School of Management Master of Business Administration
Certified Public Accountant

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Joel Efken

Specialty Pharmacy Operations
& Program Monitoring
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Joel Efken

Specialty Pharmacy Operations
& Program Monitoring

With more than 30 years of experience with top healthcare companies, Joel leverages his experience leading teams responsible for delivering services that improve patient lives.  His professional experience spans account management, program implementations, prescription benefit management, pharmacy operations, call center management, data aggregation, and testing, commercial analytics, and process improvement.

BioPharma Career:
Cardinal Health (Medicine Shoppe International): Information systems, pharmacy systems, financial solutions, prescription claim analysis, reimbursement, and reconciliation.

Express Scripts: Account management and operations leadership of high-volume call center and mail order and specialty pharmacies in support of patient assistance programs and reimbursement hub services.

Diplomat (CastiaRx): Account management, implementation and operations leadership supporting prescription benefit management and administration, mail order, and specialty pharmacy services.

As an Advisor with JM DREW, Joel leverages his experience in prescription benefit management and patient support programs to improve vendor and partner relationships, programs, processes, and data analytics to drive financial success and improve the patient experience.

Education:
National-Louis University, Bachelor of Arts
Webster University, Masters of Business Administration

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Kellen Drew

Contract Life Cycle Management
& Project Management
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Kellen Drew

Contract Life Cycle Management
& Project Management

With a BS in Healthcare Management and Policy, Kellen is engaged in projects focused on improving access to life-sustaining therapies and manufacturer-sponsored support offerings.  Prior to JM DREW, Kellen worked with industry-leading pharma and commercial services vendors. Through her client-specific assignments, she has experienced and led patient support call center monitoring projects, nurse educator programs, rare disease clinical trial recruitment techniques, and COVID-19 long-term care initiatives.

Healthcare Career:
Probari: Long Term Care Nurse Education, Data Analytics, and COVID-19 Programs
EVERSANA: Rare Disease Clinical Trial Recruitment
VMS BioMarketing: Business Development, Nurse Educator Program Enrollment

Education:
Indiana University, Bachelor of Science O’Neill School of Public and Environment Affairs (Healthcare Management and Policy)

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Liz Green

Contract Life Cycle Management
& Financial Services
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Liz Green

Contract Life Cycle Management
& Financial Services

Since 2019, Liz has supported JM DREW client contracting activities including Non-Disclosure Agreements, Master Service Agreements, and client service proposals and work orders. Liz also assists with JM DREW Specialty Pharmacy Fee-for-Service compliance monitoring and invoice validation engagements. Drawing on Liz’s experience in public accounting and financial audits, clients gain cross-portfolio insights into Fee-For-Services activities and fees. Results include improved internal communication and decision-making through JM DREW’s approach to invoice validation, data management, and customized analytics and reporting.

Education:
Centenary College of Louisiana Bachelor of Science

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Chris Mills

Human Resource
& Talent Services
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Chris Mills

Human Resource
& Talent Services

For more than 25 years, Chris has dedicated her career to helping leaders exceed their own expectations and to making a difference in businesses every day. Her primary focus areas include HR/Business process design, job description creation, government compliance, performance management, creation of strategies to attract, develop, and retain team members, and employer brand creation.

Professional Experience:
ML Talent Strategies: Chief Operating Officer, Partner
DEFENDERS: VP, Human Resources and Leadership & Development
ACES: HR Director
Ingersoll Rand: HR Director – Residential Solutions
Roche Diagnostics: Human Resources Director, Talent Management, Compliance, Diversity

As the HR and Recruiting lead for JM DREW, Chris assists with the development and
execution of a people strategy that supports company culture and growth.

Education:
Manchester University Bachelor of Science in Economics

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Let’s talk

Are you interested in working with JM DREW to design, implement, and monitor your next market access, patient support, and product distribution program?  Would you like to know more about our approach and expertise? We look forward to starting a conversation.

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