Meet the JM DREW Team

For more than 20 years, Jim has worked at the forefront of the pharmaceutical and biotech industry to drive innovation in patient access and product distribution. Jim’s teams successfully supported over 200,000 patients annually through insurance investigation, financial assistance, and free medication offerings.

BioPharma Background:
Eli Lilly & Company: Managed Markets & Global Marketing
Priority Healthcare Corporation: Specialty Pharmacy & Business Development
Express Scripts: Account Management & Pharmacy and HUB Services
Genentech: Program Strategy & Vendor Management
Gilead Sciences: Patient Support & Specialty Pharmacy Operations

As Lead Advisor and Managing Member with JM DREW, Jim and his team support manufacturers of all sizes to extend their commercial capabilities. Focusing on excellence in execution, the team integrates seamlessly into existing operations to set up and oversee cross-functional projects and key deliverables.

Education:
Indiana University, Bachelor of Arts
Butler University, Master of Business Administration

Steph Contro is a strategic, agile, results-oriented, and inspiring senior leader with almost 20 years of experience in the biopharmaceutical industry.  Steph has an extensive background in building and leading teams through the launch, ongoing management, and sunset of high-touch specialty therapies in patient access and support programs.  She has a wealth of knowledge and detailed experience in creating and operating outstanding access and reimbursement, affordability, and patient assistance programs that best serve patient/therapeutic area needs.

BioPharma Career:
Lash Group: HUB, PAP, Affordability, Specialty Pharmacy, Nursing, & Adherence Programs
Gilead Sciences: Patient Access Program Strategy & Operations
Jazz Pharmaceuticals: Patient Access Program Strategy & Operations

Steph is an established, valued, and respected strategic business partner for Market Access Marketing, Field Reimbursement, Channel & Distribution, Payer Field Teams, Brand Marketing, Sales, Finance, Legal, Compliance, Pharmacovigilance, and Corporate Training & Development.

Education:
University of California-Davis, Bachelor of Arts

Lindsay Mayfield is a management consulting professional with 13+ years of experience in the pharmaceutical industry. She has extensive experience in commercial strategy, operations, and patient support services and specializes in launch planning and program management. Lindsay has partnered with pharma clients of all sizes to enable launch readiness and optimize program operations by building programs that emphasize the importance of adaptability, growth and functional alignment.

BioPharma Career:
PwC: Healthcare Industries, Pharma and Life Sciences (Advisory practice)
Roche: Global Customer Experience Program

Lindsay’s focus areas include: launch planning, program design, program implementation, customer experience, process improvement, vendor management, communication strategy and operating models. Lindsay’s comprehensive business perspective and robust skill set position her as a natural fit to the JM Drew team and as a critical asset to client delivery.

Education:
Ithaca College Park School of Communications, Bachelor of Arts
Emory University, Master of Business Administration

With a Bachelor of Science in Community Health Sciences – Public Health, Madison is an advocate for improving access to healthcare and life-sustaining medications.  She provides clients support with strategic planning, contracting, project management, and specialty pharmacy operations.

BioPharma Career:
JM DREW, LLC – Supports leading pharmaceutical clients and manages projects focused on specialty pharmacy account management, contract execution and monitoring, invoice and budget tracking, quarterly spend analytics, and patient assistance program implementation activities.

As an Advisor with JM DREW, Madison serves on various project teams and supports a range of pharmacy and manufacturer programs. She has been instrumental in managing limited distribution contracting activities, rare disease product renewals and product launches, budget and fee tracking, as well as in the design of patient support solutions.

Education:
University of Nevada, Reno Bachelor of Science

With more than 20 years in the pharmaceutical industry, Mara successfully led teams in designing and launching patient-focused initiatives and organizational change interventions that contributed to improved customer engagement, and provider and patient satisfaction. Mara has worked within Novartis and Genentech brand, managed care, customer solutions, and training functions. During those engagements, Mara created and led the implementation of account management, sales, and field-based learning platforms with competency-based curricula improving the effectiveness of field-based leaders and teams.

BioPharma & Healthcare Career:
Genentech: Managed Care and Customer Operations Program Development and Training

As an Advisor with JM DREW, Mara has established herself as a trusted brand partner and cross-functional collaborator in designing, launching, and delivering customer-facing programs and learning platforms.

Education:
San Francisco State University, Bachelor of Arts
Golden Gate University, Master of Arts

Since 2019, Liz has supported JM DREW client contracting activities including Non-Disclosure Agreements, Master Service Agreements, and client service proposals and work orders. Liz also assists with JM DREW Specialty Pharmacy Fee-for-Service compliance monitoring and invoice validation engagements. Drawing on Liz’s experience in public accounting and financial audits, clients gain cross-portfolio insights into Fee-For-Services activities and fees. Results include improved internal communication and decision-making through JM DREW’s approach to invoice validation, data management, and customized analytics and reporting.

Education:
Centenary College of Louisiana Bachelor of Science

For more than 25 years, Chris has dedicated her career to helping leaders exceed their own expectations and to making a difference in businesses every day. Her primary focus areas include HR/Business process design, job description creation, government compliance, performance management, creation of strategies to attract, develop, and retain team members, and employer brand creation.

Professional Experience:
ML Talent Strategies: Chief Operating Officer, Partner
DEFENDERS: VP, Human Resources and Leadership & Development
ACES: HR Director
Ingersoll Rand: HR Director – Residential Solutions
Roche Diagnostics: Human Resources Director, Talent Management, Compliance, Diversity

As the HR and Recruiting lead for JM DREW, Chris assists with the development and
execution of a people strategy that supports company culture and growth.

Education:
Manchester University Bachelor of Science in Economics

With more than 16 years of experience managing patient reimbursement operations in the biopharma industry, Kevin brings an eye toward innovation and a focus on high-quality patient services program design, call center management, process improvement, and program quality monitoring. Kevin led a variety of call-center functions supporting numerous therapeutic areas, including immunology, oncology, ophthalmology, rare disease, and neurology. Recognized and awarded for his strong leadership and collaboration skills, Kevin’s teams regularly met and exceeded business goals and objectives.

BioPharma & Healthcare Career:
Genentech Access Solutions: Call Center Operations & Reimbursement

As a Senior Advisor with JM DREW, Kevin offers clients extensive product launch and coordinating center operating experience. His insights support efforts to enhance the patient experience through the implementation of workflow technologies and call center monitoring and compliance programs.

Education:
San Francisco State University Bachelor of Arts