With more than 16 years of experience managing patient reimbursement operations in the biopharma industry, Kevin brings an eye toward innovation and a focus on high-quality patient services program design, call center management, process improvement, and program quality monitoring. Kevin led a variety of call-center functions supporting numerous therapeutic areas, including immunology, oncology, ophthalmology, rare disease, and neurology. Recognized and awarded for his strong leadership and collaboration skills, Kevin’s teams regularly met and exceeded business goals and objectives.
BioPharma & Healthcare Career:
Genentech Access Solutions: Call Center Operations & Reimbursement
As a Senior Advisor with JM DREW, Kevin offers clients extensive product launch and coordinating center operating experience. His insights support efforts to enhance the patient experience through the implementation of workflow technologies and call center monitoring and compliance programs.
San Francisco State University Bachelor of Arts