Programmonitoring

Biotech Bay: San Francisco, California

PROGRAM MONITORING

Support for clients requiring oversight and accountability for
program quality, performance, and results

Contract
Management
Financial
Planning
Call Center
Quality
Monitoring
Program
Quality
Monitoring

OUR STEPS

Back to Services
STEP ONE

Contract Management

CORE SERVICES:

  • Governance and legal reviews
  • Contract mapping
  • Fee mapping
  • Contract amendments, renewals, and extensions
  • Document management and retention

JM DREW advises clients that once a program launches, the work isn’t finished. It’s time to begin contract lifecycle management and plan for renewals. This ongoing process provides insights into contracts that are in process, pending, or in discussions which helps better understand the broader contracting landscape and the allocation of resources. It also ensures the terms and conditions of the contract are carefully monitored and all requirements are met.

STEP TWO

Financial Planning

CORE SERVICES:

  • Financial planning, budgeting, and forecasting
  • Proof of service delivery
  • Invoice management and validation
  • Service level agreement and penalty tracking
  • Fee-for-service spend and trend analysis
  • Cost per activity analytics
  • Document management and retention

Budgeting, forecasting, and fee-for-service spend analysis is an important program monitoring activity. JM DREW leads annual budgeting and forecasting activities and supports the business planning process.  Enabling easy access to volume and spend analytics ensures compliance and accurate payments to suppliers while informing future product and program launch planning.

STEP THREE

Call Center Quality Monitoring

CORE SERVICES:

  • Quality monitoring programs
  • Annual audits and reviews
  • Call center agent monitoring
  • Dashboards and reports
  • Coaching tools for program managers
  • Workshops and training

JM DREW provides valuable insight from operations meetings and call center interactions that ensures compliance with quality, drug safety, legal, and regulatory guidelines.  This practice helps meet commercial goals and objectives and leads to an improved overall patient and provider experience.

STEP FOUR

Program Quality Monitoring

CORE SERVICES:

  • Quality monitoring programs
  • Annual audits and reviews
  • Governance and business Reviews
  • Coaching tools for managers
  • Dashboards and reports
  • Workshops and training

JM DREW provides support and proven expertise in ongoing program quality monitoring and regulatory compliance oversight. Our team assists with non-conformance and Corrective Action Plans (CAPA), Quality and Compliance Audits, REMS Program Audits, and ongoing Business Reviews.

Let’s talk

Are you interested in working with JM DREW to design, implement, and monitor your next market access, patient support, and product distribution program?  Would you like to know more about our approach and expertise? We look forward to starting a conversation.

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